We're here to help you.
Have a question about a ride, carpool route, food delivery, or restaurant partnership? Send us a note and we'll be in touch shortly.
Let's start a conversation.
Whether you are an everyday commuter, hungry customer, captain on the road, or restaurant owner looking to expand, our support team is always just a message away.
Email Support
info@rodx.in • Direct response from team
24/7 Toll-Free Helpline
+91 800-7639-723 • Instant rider & customer care
Headquarters
Rodx Technologies, OMR IT Expressway, Chennai
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Help & Support FAQs
Quick answers to frequently asked customer support questions.
How do I report an item lost during a ride or carpool?
Open your Rodx app, tap “Activity”, select the trip, and tap “Find Lost Item”. You can call your captain directly for up to 24 hours with caller privacy protection.
What should I do if my food delivery is delayed or missing items?
Head to “Current Orders” in the app and tap “Chat with Support”. Our 24/7 team will verify the live order ticket with the kitchen and issue an immediate replacement or instant refund to your payment method.
How do I update my registered phone number or bank details?
Go to Profile → Account Settings → Security. Updating sensitive credentials requires OTP authentication sent to both your registered email and mobile number.
