Terms & Conditions

1. Account Registration & Usage

By creating an account on Rodx, you confirm that you are at least 18 years of age and will provide accurate identity information.

You are responsible for safeguarding your login credentials and for all activities initiated through your registered account.

2. Upfront Fares & Transparent Billing

Rodx displays guaranteed upfront totals before you confirm any ride booking or food order. Fares are calculated transparently using distance, time, and statutory 5% GST under Section 9(5) of the Central Goods and Services Tax Act.

3. Cancellation & Driver Compensation

We believe in fair cancellation policies for both passengers and drivers:

• Free Window: You may cancel any ride booking within 3 minutes of a captain accepting your request without paying any cancellation penalty.
• Driver Fuel Compensation: Cancellations made after 3 minutes or once the captain has arrived incur a nominal compensation fee credited 100% to the driver.
• Food Orders: Food orders can be cancelled free of charge before the restaurant kitchen begins preparation.

4. Safety Standards & In-Trip Insurance

Rodx maintains a strict zero-tolerance policy against any form of abusive conduct, harassment, or unsafe driving.

• Passengers on bike taxis must wear helmets throughout the entire journey.
• Every active trip and delivery includes complimentary accidental medical coverage up to ₹5,00,000 for riders and captains.
• All captains must verify the 4-digit Ride PIN shown on your screen before starting the trip meter.

5. Jurisdiction & Legal Inquiries

These terms are governed by the laws of India, with exclusive legal jurisdiction in Chennai, Tamil Nadu.

For legal inquiries, dispute escalations, or policy questions, please contact our legal team at legal@rodx.app.